Refund policy

Refunds

• Any unused product may be returned within 30 days of purchase, less the original shipping cost incurred by Sweet Serenity Haven. Additional shipping costs may be incurred. Refunds will not be issued after 30 days of purchase. 
• To be eligible for a return, your item must be unused and in its original condition.
• Open packages and Gift Cards are not eligible for returns.
• Shipping fees are non-refundable.

Exchanges

• If you receive a defective product, please contact us immediately for an exchange.
• If that product is not available, we will offer the choice of: (a) another product at comparable pricing, or (b) offer a refund upon receipt of the damaged product.